Hapag Lloyd

Customer Support

🏢 Company: Hapag Lloyd — Cargo Import/Export and Shipping company
📍 Location: Chennai, India
📅 Duration: 11/2015 – 05/2018

Designed and implemented UI enhancements to streamline cargo import and export processes, ensuring efficient and user-friendly workflows.
Collaborated with clients to gather requirements, troubleshoot UI bugs, and deliver intuitive solutions to enhance the user experience.
Developed and optimized the shipment tracking system, ensuring compliance with international shipping regulations and seamless integration across platforms.
Coordinated with internal teams to debug and resolve front-end and back-end inconsistencies, ensuring accurate shipment documentation and smooth customs clearance.
Effectively communicated with stakeholders, including logistics teams and external agents, to resolve UI and functionality-related issues, improving operational efficiency.