Hapag-Lloyd is a global leader in container shipping, specializing in reefer cargo, dangerous goods, and special cargo projects.
Role and Responsibilities : Customer Coordinator (Cargo Import/Export and Shipping)
Orchestrated the seamless coordination of cargo import and export processes, ensuring timely and efficient shipping operations.
Collaborated closely with clients to understand their shipping needs, provide information on shipping options, and assist in resolving any queries.
Facilitated the end-to-end shipment process, from booking to delivery, ensuring compliance with international shipping regulations and company policies.
Liaised with internal teams including logistics, operations, and documentation to ensure accurate and complete shipment documentation and customs clearance.
Effectively communicated with shipping agents, freight forwarders, and port authorities to coordinate the movement of cargo and resolve any logistical challenges.
Monitored shipment status and provided regular updates to clients, proactively addressing any delays or issues that arose during transit.
Managed the resolution of customer concerns, investigating and resolving complaints related to shipment delays, damages, or other issues.
Collaborated with cross-functional teams to optimize cargo loading, routing, and container utilization, enhancing operational efficiency.
Utilized company software systems and tools to track and manage cargo movements, maintaining accurate and up-to-date records.
Assisted in the preparation of shipping quotes, invoices, and other financial documentation, ensuring accurate billing and payment processing.
Stayed informed about industry trends, shipping regulations, and market developments to provide valuable insights and suggestions for process improvements.